Jinbe (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the choices and rights available to you. By accessing our website, platform, or services (collectively, the “Services”), you consent to the practices described here.
We operate a crypto conversion service with white-glove support for professional clients. We collect and process personal information to onboard clients, deliver services, maintain security, and meet our legal and regulatory obligations.
We are accountable for the personal information we handle. We apply administrative, technical, and physical safeguards designed to protect data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. We review vendors for security posture, restrict access on a need-to-know basis, and maintain audit trails and training for our personnel.
Identification and KYC/KYB data: Names, date of birth, addresses, government IDs, corporate formation documents, ownership and control information, authorized signers.
Contact details: Email, phone, mailing address, job title, organization.
Financial and funding details: Approved bank/stablecoin channel information (as applicable), transaction and wallet addresses, statements necessary for source-of-funds/wealth reviews.
Usage data: Role/permission settings, activity logs, device/browser data, IP address, time zone, and general geolocation.
Compliance artifacts: Sanctions screening results, adverse media checks, risk assessments, approvals, and disclosures.
Communications: Support requests, meeting notes, recorded preferences, feedback, and survey responses.
Cookies and similar technologies: See “Cookies and Tracking” below.We collect and process personal information for:
Client onboarding and due diligence (KYC/KYB), including identity verification and sanctions/AML screening.
Security, fraud prevention, and platform integrity, including access controls and incident response.
Legal and regulatory compliance, recordkeeping, and audit readiness.
Delivering and improving the Services, including trade execution support, custody coordination, transfers, and reporting.
Client support and communications, including service notices and relevant updates.
Internal analytics and service improvement (aggregated and de-identified where possible).
With consent, sending thought leadership and educational materials you elect to receive.By using our Services, submitting forms, or communicating with us, you consent to the collection, use, and disclosure of your personal information as described in this Policy. We will only use personal information as necessary to fulfill service obligations or other requests you make, or as otherwise permitted or required by law. Where required, we will seek your explicit consent, and you may withdraw consent at any time (this will not affect prior processing and may limit service availability).
We share personal information with:
Service providers (e.g., identity verification, custodians, cloud hosting, communications, analytics) bound by confidentiality and security obligations.
Compliance partners (e.g., screening providers) to satisfy regulatory requirements.
Professional advisors (legal, tax, compliance) under duty of confidentiality.
Authorities or regulatory bodies where required by law, court order, or to protect our rights or users.
Purpose Limitation: We use or disclose personal information only for the purposes identified at or before collection, unless you consent to a new purpose or the use/disclosure is authorized or required by applicable law.
Retention: We keep personal information only as long as necessary to fulfill the identified purposes and comply with legal, regulatory, tax, and audit requirements. When no longer needed, we securely delete, anonymize, or archive according to our retention schedule.We make reasonable efforts to ensure that personal information is accurate, complete, and up to date. Please notify us promptly of changes so we can update our records.
We operate globally and may transfer personal information across borders, including to jurisdictions that may not offer the same level of protection as your home country. Where required, we implement appropriate safeguards such as standard contractual clauses, data processing agreements, due diligence on recipients, and technical controls (encryption in transit and at rest). By using the Services, you acknowledge these transfers.
We use cookies, web beacons, and similar technologies to:
Maintain session security and functionality.
Remember preferences and improve user experience.
Perform analytics to understand usage and improve the Services. You can manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality.Subject to applicable law, you may have the right to:
Update your information: Request correction or update of inaccurate or incomplete personal data.
Access your information: Request a copy of the personal information we hold about you.
Understand how we use data: Request information and an explanation of how your data is being used.
Know disclosures: Request a list or description of the categories of third parties to whom your data has been transferred.
Withdraw consent: Where processing is based on consent, you can withdraw at any time.
Object or restrict: In certain cases, object to or request restriction of processing.
Portability and deletion: Where applicable, request data portability or deletion subject to legal retention requirements.Please submit requests using the contact details below. We will verify your identity (and authority, if acting on behalf of another person) and respond within the timeframes required by law. Some requests may be limited to protect the rights of others or to comply with legal obligations.
We appoint an individual responsible for our organization’s compliance with applicable privacy laws, including PIPA and PIPEDA. You can contact them by emailing us at hello@jinbe.io and directing your inquiry to our Data Compliance Officer.
To request copies of your personal data, exercise rights, or submit a complaint, contact the Privacy Officer above. We will investigate and respond. If you are not satisfied, you may have the right to contact a relevant regulator (e.g., Office of the Privacy Commissioner of Canada for PIPEDA, Bermuda Privacy Commissioner for PIPA, or your local authority).
Where required (e.g., under GDPR-like regimes), we rely on one or more legal bases:
Performance of a contract and pre-contractual steps.
Compliance with legal obligations (e.g., AML/KYC, sanctions).
Legitimate interests (e.g., service improvement, security, fraud prevention), balanced against your rights and freedoms.
Consent where required (e.g., certain communications).Our Services are not directed to children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a minor has provided information, contact us to remove it.
We use layered security: encryption in transit and at rest, access controls and MFA, network segmentation, key management, monitoring and logging, vendor due diligence, secure development practices, background checks for relevant personnel, and incident response procedures. No system is perfectly secure; we continuously improve our controls.
Our Services may link to third-party sites or integrate third-party tools. Their privacy practices are governed by their own policies. Review those policies before providing information to third parties.
We may update this Policy from time to time. Changes are effective upon posting unless otherwise required.
Depending on your location, additional rights or disclosures may apply under local law. Contact our Privacy Officer for details relevant to your jurisdiction.
Jinbe
Address: 900 - 2025 Willingdon Avenue, Burnaby, BC V5C 0J8, Canada
Email: hello@jinbe.ioBy using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices it describes, subject to your rights under applicable law.